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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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gautam goswami

August 21, 2026

5  out of  5
rating by gautam goswami
"Highly recommend! The team provided a seamless and stress-free experience. They answered all my questions quickly and gave me total peace of mind knowing I am properly covered. Excellent customer service!""
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Carson Sheppard

August 19, 2026

5  out of  5
rating by Carson Sheppard
"The best insurance company I have personally dealt with. The best prices, and excellent service with Marilee Thomson."
We responded:
"Thank you for this review, Carson! We appreciate your business. "
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Nick Gray

August 14, 2026

5  out of  5
rating by Nick Gray
"Great people to do business with"
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Brooke Gray

August 14, 2026

5  out of  5
rating by Brooke Gray
"They were so helpful and were amazing to work with!!! We wouldn’t go with anyone else!"
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Dana Cusimano

August 11, 2026

5  out of  5
rating by Dana Cusimano
"The team at State Farm Insurance is so helpful! They’re thinking of everything as I’m transferring my policies from California to Tennessee. I couldn’t get through all the logistics without this team as they have been highly communicative, detail, oriented, proactive, responsive, and friendly."
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Terry Pedersen

August 4, 2026

5  out of  5
rating by Terry Pedersen
"I have been with this State Farm agency for many years it has a new agent now and the experience still is exceptional."
We responded:
"Terry- thank you for your feedback and trust in our Agency. It’s always great to hear that customers have had a great experience. We appreciate your business! "
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Olivia Gregory

August 4, 2026

5  out of  5
rating by Olivia Gregory
"Great team and easy to work with! My family has been using them for years!"
We responded:
"Thanks so much for the review, Olivia! "
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Dale McBay

July 28, 2026

5  out of  5
rating by Dale McBay
"Kathy is a wonderful agent! Always very helpful and responsive!"
We responded:
"Yes she is, thank you for the review! "
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aliyah brown

July 28, 2026

5  out of  5
rating by aliyah brown
"Amazing, polite and respectful.The best people to work with for your business!"
We responded:
"We are happy to help with your business insurance! Thanks so much for the review! "
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Bradley Bright

July 24, 2026

5  out of  5
rating by Bradley Bright
"Marilee has been my go to when I have insurance questions. They always call making sure I’m good and updating my policy to give us the best deals because we have everything insured through them. It’s always been easy and great service. Then Michael gave me a call one day talking about life insurance. I was like hey you better watch it just because I went from 29 to 30 don’t mean I’m going to die. Any way jokes aside, me being a business owner I have other things that take priority and I just couldn’t get my papers signed in person so I said mail them over. Michael said no we got you I’m on my way to your house this evening if you’re going to be there. I said bet. She pulled up on the dot I signed my papers and done. Now they probably ain’t going to do that for everyone because thats a logistical nightmare but maybe if you’re as likable of a person as me they might do it for you too. Great service, I’m a long time customer, no complaints. Get your insurance with Marilee Thompson and give her or Michael a call. I’m sure the other people there are great too but I don’t know them so call Marilee or Michael."
We responded:
"Bradley, your feedback made us smile! We’re happy to help you with your insurance and we’re glad that started your life insurance plan with us!"
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Brayden Lemmonds

July 23, 2026

5  out of  5
rating by Brayden Lemmonds
"Micheal was amazing and helped me get a great quote"
We responded:
"We are glad to hear this, Brayden! Thank you for the kind review"
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David Clark

July 22, 2026

5  out of  5
rating by David Clark
"If you're new to Gallatin, TN the best place to go for all your insurance needs is State Farm, my agent is Marilee Thomson. Her and her staff are very knowledgeable and are lightning quick at getting any info you need to you. I highly recommend them."
We responded:
"Thanks for recommending us and taking the type to give us feedback! We appreciate your business! "
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Treny Biller

July 20, 2026

5  out of  5
rating by Treny Biller
"Marilee and her employee Alex took outstanding care of my elderly mother. The level of kindness, knowledge and professionalism was beyond perfect.

No matter where you live in TN I HIGHLY recommend using this branch. Best of the best."
We responded:
"Yes- we can help customers anywhere in TN or KY! Thanks for the kind words, your Mom is a JOY! "
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David Freeman

July 20, 2026

5  out of  5
rating by David Freeman
"Great onboarding experience!"
We responded:
"Thank you for the review, David! "
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will franklin

July 13, 2026

5  out of  5
rating by will franklin
"She’s the best"
We responded:
"Thanks for the review, Will. We appreciate your business! "
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Katherine Hibdon

July 10, 2026

5  out of  5
rating by Katherine Hibdon
"Everyone is so nice and helpful.Highly recommend."
We responded:
"We appreciate you, thanks for the review! "
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Sharon Smith

June 30, 2026

5  out of  5
rating by Sharon Smith
"Marilee and her associates made our establishment of personal homeowners, vehicles and umbrella coverages a professional and easy experience."
We responded:
"Thanks for the feedback, Sharon! We appreciate your business and look forward to helping you with the auto, home, and umbrella insurance. "
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Amanda Slusher

June 29, 2026

5  out of  5
rating by Amanda Slusher
"Alex's customer service was next level. He compared our current coverage to what State Farm could offer, and actually saved us money while offering more coverage. He is accessible when questions arise and always is professional and courteous. We highly recommend Alex and the Marliee Thomson agency."
We responded:
"We appreciate your business, Amanda! Thank you for this review and welcome to our Agency! "
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Scott St John

June 26, 2026

5  out of  5
rating by Scott St John
"Marilee is absolutely amazing best agent I’ve ever had very professional and friendly we need more people like her in this world"
We responded:
"Thank you, Scott! We appreciate you! "
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Lindsey Tuttle

June 25, 2026

5  out of  5
rating by Lindsey Tuttle
"Alex is always so helpful and informative. I have been a policy holder for several years and have several policies, haven't had any issues. Pleasure to do business with."
We responded:
"It is always a pleasure, Lindsey. Thank you for this feedback, we appreciate your business! "
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Harlie Nash

June 24, 2026

5  out of  5
rating by Harlie Nash
"Highly recommend for a insurance company! Always friendly and quick to answer/solve problems. App is very easy to use."
We responded:
"We love hearing your feedback and appreciate the recommendation!"
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Chris O'Guin

June 22, 2026

5  out of  5
rating by Chris O'Guin
"Just bought a truck and Marilee made it hassle free to get a policy for it. Would give her a call if your needing new insurance."
We responded:
"Thanks so much for the review, Chris! We appreciate your business!"
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Chris Greenwood

June 18, 2026

5  out of  5
rating by Chris Greenwood
"Always a good neighbor!"
We responded:
"Thank you for the review, Chris! "
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luis j iravedra

June 16, 2026

5  out of  5
rating by luis j iravedra
"I just moved to town and Marilee and her staff treated me like family. They knew what I needed to transfer my policies and gave great advice on deductibles from car to rental insurance. I am so happy with them I am preparing to create homeowners insurance as well. Plus Marilee recommended her vet for my dogs. She has earned my trust and loyalty. Thank you!!!"
We responded:
"Luis- Welcome to TN, it’s been a pleasure working with you! "
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Jerry Buchanan

June 16, 2026

5  out of  5
rating by Jerry Buchanan
"Over all they have been great on most of all claims I've reported and in the pass they have went beyond there duties. For instance weather damage to Culver on driveway I was only covered for x amount $$$ (when we had flood coverage which no longer exists)so they waived the deductible which help out on getting the problem repaired. I've had several claims over the last 35 years with State farm and most of the time I got a check with in 24-48 hours and a couple of times the same day. But times have changed and rules have change it does cost more for less these days. But all in all I'm sticking with State farm."
We responded:
"We appreciate your feedback and are happy to help with claims. Thanks, Jerry! "