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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah Jamison

September 24, 2025

5  out of  5
rating by Sarah Jamison
"Michael is so helpful and easy to work with. Her compassion and genuine interest in life’s little details really made the process so easy to switch. Thanks for all you do."
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Warren Hamer II

September 22, 2025

5  out of  5
rating by Warren Hamer II
"My personal experience with Marlee Thomson and her staff at State Farm in Gallatin Tennessee has been outstanding to say the least. They are professional in every way if I have a question and they can’t answer it they find someone who can and they get back to me if you’re looking for someone you can trust Look no further Marlee Thomson and her team and State Farm are exactly what you need. Sincerely, Warren"
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Carson Sheppard

September 19, 2025

5  out of  5
rating by Carson Sheppard
"The best insurance company I have personally dealt with. The best prices, and excellent service with Marilee Thomson."
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casey hiatus

September 10, 2025

5  out of  5
rating by casey hiatus
"⭐️⭐️⭐️⭐️⭐️ 5 out of 5 stars Michael Clifton isn’t just an insurance agent—she’s a one-woman emergency response unit, Jedi Master, and part-time superhero… probably with her own theme song. She is to insurance what Chuck Norris is to 80s action and drop kicks. I walked into State Farm expecting dull forms and fine print. Instead, Michael swooped in like an insurance ninja, round house kicked my confusion into another dimension, and explained my policy so clearly that I think my car understood it. She filed my claim so fast that I’m 90% sure she temporarily bent space and time—which honestly feels like it should be illegal, but I’m not complaining. By the time I left, my rates were lower, my stress was gone, and I'm pretty sure I was taller somehow. If you’re not getting insurance through Michael Clifton, you’re basically just out there driving a rolling dumpster fire of bad decisions. State Farm should honestly just rebrand to: “Michael Clifton & Associates (State Farm is Lucky to Be Here).”"
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Tracy Mcreynolds

September 3, 2025

5  out of  5
rating by Tracy Mcreynolds
"I have trusted State Farm for my home and automobiles for well over 30 years. Any issues that have occurred in the past have been resolved easily. The Gallatin staff is wonderful. Don't trust just anyone when it comes to your most valuable assets."
We responded:
"Hey Tracy- thanks for the review and letting us help with your home insurance and auto insurance! Love that new Bronco!!"
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Susan Butler

September 3, 2025

5  out of  5
rating by Susan Butler
"Good people, been with them for a few years now, no major issues.... Would like the price to be a little bit less, but other than that it's a good match for me"
We responded:
"Thank you for the review, Susan! "
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Mary Whitaker

August 29, 2025

5  out of  5
rating by Mary Whitaker
"Highly recommend! I just switched to them and I got better premiums and more coverage! Alex who works there is very knowledgeable and helpful!"
We responded:
"Mary- it was a pleasure to help with your auto insurance and home insurance! So glad we could help and get you better coverage! "
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Joseph Hulsey

August 28, 2025

5  out of  5
rating by Joseph Hulsey
"Michael was very professional, and went above and beyond her duties to het me the coverage I preferred."
We responded:
"We appreciate the review! She works hard to help customers! "
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Jthai

August 21, 2025

5  out of  5
rating by Jthai
"Marilee was great to work with! She helped me lower my home insurance and was really patient walking me through my auto insurance. Highly recommend her!"
We responded:
"So glad we connected and were able to get a better price on the home insurance and auto insurance! We’re here to help! "
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Rayne Champion

August 20, 2025

5  out of  5
rating by Rayne Champion
"Alex is a great guy, explains things well. Incredibly helpful!"
We responded:
"Awesome feedback, we like to hear it! Thanks for your business!"
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Allen Miller

August 18, 2025

5  out of  5
rating by Allen Miller
"Always get excellent service every time I call"
We responded:
"Allen, we’re thankful for this feedback and your business! "
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izzy parks

August 12, 2025

5  out of  5
rating by izzy parks
"great and quick communication! got my issue solved within minutes!"
We responded:
"Thanks so much for the review, we appreciate your business!"
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Guy Hunt

July 21, 2025

5  out of  5
rating by Guy Hunt
"Easy as falling off a log."
We responded:
"Love this review! We try to make insurance easy and understandable. Thanks for your business! "
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Rocky Thomson

July 17, 2025

5  out of  5
rating by Rocky Thomson
"Everyone in this office is very helpful! Marilee came to us to go over our policies and save us money! Highly recommend!"
We responded:
"Thanks for the review, Rocky! Life changes and so do our customers needs, thank you for meeting with me so we could make the updates. "
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Steve Mangrum

July 9, 2025

5  out of  5
rating by Steve Mangrum
"My husband & I cancelled our Auto Insurance with State Farm a few weeks ago due to some changes in our situation. We have been with State Farm for about 30 years and didn't want to cancel but felt we needed to for personal reasons. We went to another Insurance carrier but came to realize that it was a mistake to change. Marilee Thomson has been our agent for several years. She handled both the cancellation of our 3 policies and the reinstatement of them today. She was very helpful, professional and gracious on both ends of the changes. She spent much time on the phone with me ensuring that the reinstatement was smooth and explaining all aspects of the changes to me so I fully understood how everything will work. I can happily and highly recommend Ms. Thomson @ State Farm as an honest, ethical, professional, ready-to-help and friendly agent. We feel good about the reverse course and assume things will work well as they did before."
We responded:
"Thanks, Steve! "
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Ken Werner

July 8, 2025

5  out of  5
rating by Ken Werner
"I have been a State Farm customer for years and this Gallatin office is very customer focused. They have always had my back during numerous claims. I highly recommend them."
We responded:
"Ken, it was great seeing you this week in the office. We appreciate your feedback! "
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Shelby Williams

June 27, 2025

5  out of  5
rating by Shelby Williams
"Michael is wonderful. Very helpful, quick to respond, and friendly."
We responded:
"Thank you for this review, Shelby! "
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Hailey Brownlee

June 27, 2025

5  out of  5
rating by Hailey Brownlee
"Marilee Thomson and all her staff are amazing and can always help or anwser any questions I have. I highly recommend them!!"
We responded:
"Thanks for this feedback, we appreciate you! "
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Skylar Vandever

June 26, 2025

5  out of  5
rating by Skylar Vandever
"Marilee was professional, pleasant, and efficient with helping my today! Highly recommend her and her team when looking for any type of insurance or trying to make a switch!"
We responded:
"Thanks for the feedback, Skylar! Alex goes above and beyond for customers, we’re proud to have him on the team! "
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Mahala Mesch

June 25, 2025

5  out of  5
rating by Mahala Mesch
"The service is top notch. I’m always taken care of without delay. I strongly recommend State Farm for your insurance needs!!"
We responded:
"We were happy to help you and appreciate your business! "
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Scott St John

June 25, 2025

5  out of  5
rating by Scott St John
"Very friendly and professional made me feel like I was part of there family would highly recommend to others"
We responded:
"Welcome to TN, Scott! Great meeting you in the office, we appreciate your business. "
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Stevie Hewgley

June 24, 2025

5  out of  5
rating by Stevie Hewgley
"Alex Wakefield at the Gallatin office was very friendly & helpful!!"
We responded:
"Thanks so much for the review! "
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Lisa Greene

June 17, 2025

5  out of  5
rating by Lisa Greene
"Alex was wonderful to deal with! I made a few changes & Alex was knowledgeable about everything & so patient in explaining everything to me. It couldn't have gone any better!"
We responded:
"Lisa, we appreciate your business and glad to hear that your experience with Alex went well! I’m not surprised, he’s a great team member! Thank you for the review"
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April Torres

June 11, 2025

5  out of  5
rating by April Torres
"Alex was very helpful and insightful. He knew exactly what policy I needed and made the transfer of policies very smooth! Thank you Alex!!"
We responded:
"Hey April- we love hearing that the process of moving your insurance to our Agency was seamless! We appreciate you! "
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James Griesser

June 4, 2025

5  out of  5
rating by James Griesser
"Great Experience ! Kathy was very helpful and knowledgeable…highly recommended !"
We responded:
"Thanks so much for the 5 star review, James!"